Week 3A: Social Media Communication

These days it seems relatively easy to me to get in touch with a business, since there are many different ways to contact them. There is always a phone number, an email and many social media sites to try and contact them through. The only time communicating with a business has been hard for me is when I get put on hold for a long period of time or don't get a response to an email that I sent to the business. This doesn't happen every time though, the majority of the time help is easy to find. 

I do believe that social media has made it easier for businesses to solve problems that customers have. With the growing world of social media and technology companies are more intact with providing help, especially over the phone, email or whatever it may be.

With everyone being a part of social media businesses can use this to their advantage to help the company. Social media marketing by businesses has positively affected me simply by making me aware of the new product they offer or by informing me of an exclusive offer I could obtain. For example, if a surf company I like puts out an ad for a new wetsuit they have, chances are that I will only see it if its on social media. So by putting it on these networks it only has positive outcomes. 

Providing businesses with positive and negative comments can always help. If it was my company I would build off the positive comments and learn how to be better from the negative ones.